CM.com vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Sendbird |
|---|---|---|
| Starting Price | From $83/seat/mo | From $399/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Developers building custom in-app messaging experiences |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.3 |
CM.com and Sendbird target different aspects of customer communication. CM.com provides a complete business messaging platform starting free with custom enterprise options, while Sendbird offers developer-focused chat APIs ranging from free to $999/month for advanced features.
CM.com's 4.7/5 G2 rating versus Sendbird's 4.3/5 reflects their different approaches - CM.com focuses on business users while Sendbird serves developers building custom chat experiences.
Feature Comparison
CM.com delivers a complete business solution with WhatsApp Business API, SMS campaigns, email marketing, and customer service tools in one integrated platform that non-technical teams can use immediately.
Sendbird provides powerful chat SDKs and APIs for developers to build custom messaging experiences, with features like moderation tools, analytics, and scalable infrastructure for high-volume applications.
The fundamental difference is implementation: CM.com works out-of-the-box for business teams, while Sendbird requires development resources to build your ideal chat experience.
Pricing Comparison
CM.com starts free for basic messaging and scales transparently to custom enterprise pricing, making it accessible for small businesses and predictable for larger ones.
Sendbird offers a free tier for basic chat, then jumps to paid plans reaching $999/month for advanced features like moderation and analytics, plus usage-based charges for high message volumes.
For businesses wanting immediate deployment, CM.com's pricing is more straightforward. For developers building custom solutions, Sendbird's free tier helps with prototyping, but costs can escalate quickly with scale.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Choose CM.com if you want a ready-to-use business messaging platform with marketing tools. Choose Sendbird if you're building custom chat applications and need developer-friendly APIs with extensive customization options.
Choose CM.com if: You need a business-ready messaging platform with marketing automation and prefer simple, transparent pricing starting free.
Choose Sendbird if: You're building custom chat applications, have development resources, and need extensive API customization capabilities.
Alternative: Consider Converge at $49/month flat rate for teams wanting powerful customer communication without the complexity of custom development or enterprise pricing tiers.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Sendbird comparisons.