Acquire vs Gorgias
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Gorgias |
|---|---|---|
| Starting Price | From $500/mo | From $360/mo |
| Best For | Teams needing video support and screen sharing capabilities | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities |
| Standout Feature | Video calling and cobrowsing for technical support | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.6/5 |
Acquire and Gorgias target different aspects of customer engagement. Acquire focuses on real-time communication with video chat, co-browsing, and screen sharing capabilities, while Gorgias specializes in e-commerce customer service with deep Shopify integration.
Both platforms maintain strong user ratings (Acquire 4.4/5, Gorgias 4.6/5 on G2), but serve distinct use cases and pricing models.
Feature Comparison
Acquire excels in real-time customer engagement with features like video chat, screen sharing, co-browsing, and advanced chat routing. It's particularly strong for technical support scenarios where visual communication is essential.
Gorgias focuses on e-commerce workflows with automated responses based on order data, revenue attribution tracking, sophisticated macros for common retail scenarios, and deep integration with Shopify and other e-commerce platforms.
The fundamental difference is communication style: Acquire emphasizes rich, real-time interaction, while Gorgias optimizes for efficient, automated e-commerce support.
Pricing Comparison
Acquire starts at $25 per agent monthly with custom enterprise pricing for advanced features. Their pricing scales with team size but includes powerful real-time communication tools at all levels.
Gorgias ranges from $10 to $900 monthly based on ticket volume and features. While potentially more expensive, it includes specialized e-commerce automation that can drive revenue and reduce support workload.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Verdict
Choose Acquire if you need advanced real-time communication tools like video chat and co-browsing for complex support scenarios. Choose Gorgias if you're an e-commerce business requiring specialized automation and order management integration.
Choose Acquire if: You need advanced real-time communication tools, handle complex technical support requiring screen sharing or co-browsing, or want predictable per-agent pricing.
Choose Gorgias if: You're an e-commerce business needing specialized Shopify integration, automated order management, and tools designed to convert support interactions into sales opportunities.
Alternative: Consider Converge at $49/month flat rate for teams wanting professional support features without the complexity of real-time communication tools or e-commerce specialization.
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