Acquire vs Freshchat

Acquire and Freshchat target different segments of the customer messaging market. Acquire positions itself as a premium solution starting at $25 per agent monthly with custom enterprise pricing, while Freshchat offers more accessible pricing from $15-$69 per agent monthly as part of the broader Freshworks suite.

Both platforms emphasize multi-channel communication, but Acquire focuses on video and co-browsing capabilities for complex support scenarios, while Freshchat prioritizes AI automation and CRM integration for streamlined workflows.

Acquire's standout features include built-in video calling, screen sharing, and co-browsing capabilities that make it excellent for technical support and complex problem-solving. Their platform also offers robust file sharing and supports multiple communication modes within a single conversation.

Freshchat excels with Freddy AI for intelligent automation, seamless WhatsApp Business integration, and deep connectivity with Freshworks CRM. The platform offers better mobile apps, more intuitive agent interfaces, and stronger automation workflows for routine inquiries.

While Acquire provides superior capabilities for complex, high-touch support interactions, Freshchat offers better efficiency tools for handling high-volume, routine customer communications.

Acquire's pricing starts at $25/agent/month for basic plans, with custom pricing for enterprise features. Their focus on premium capabilities means costs can escalate quickly, especially when adding video and co-browsing features.

Freshchat's $15-$69/agent/month range provides more predictable pricing, with their Growth plan at $39/agent including most advanced features. The Estate plan at $69/agent offers comprehensive functionality at a lower cost than many Acquire configurations.

For teams that don't need Acquire's specialized video and co-browsing features, Freshchat typically provides better value with more comprehensive automation and integration capabilities.

Choose Acquire if you need advanced video support, co-browsing capabilities, or handle complex technical support scenarios. Choose Freshchat if you want better value, AI automation, or need tight integration with CRM and helpdesk systems.

Choose Acquire if: You regularly handle complex technical support requiring video calls, screen sharing, or co-browsing, and budget allows for premium pricing.

Choose Freshchat if: You need efficient automation, want better value for comprehensive features, or require tight integration with CRM and helpdesk systems.

For teams seeking essential customer messaging without premium complexity, Converge delivers focused functionality at $49/month flat rate, eliminating per-agent costs while providing the core features most businesses actually need.