Trengo Alternatives for 2026
Converge Team
Customer engagement platform for teams
TL;DR: Top 5 Trengo Alternatives
- 1. Zendesk – From $89/seat/mo, Industry-leading ticketing system with
- 2. Freshdesk – From $79/seat/mo, Freddy AI for automated
- 3. Intercom – From $85/seat/mo, Fin AI Agent that
- 4. Help Scout – From $45/seat/mo, Clean, intuitive interface with
- 5. Converge – $49/mo flat, best for messaging-first SMBs
Trengo is a customer engagement platform from the Netherlands, offering multi-channel support with strong WhatsApp integration. It's popular among European businesses needing GDPR-compliant solutions.
Converge offers similar multi-channel messaging with simpler pricing and native Zalo support.
Why Look for Trengo Alternatives?
Trengo offers WhatsApp, email, live chat, voice, SMS, and social media in one platform. The Flowbot feature provides no-code automation for common workflows.
Converge focuses on messaging platforms: WhatsApp, Telegram, Messenger, Instagram, Zalo, and Discord. It's the only platform with native Zalo support.
Trengo has voice integration while Converge has unique Zalo support. Both offer solid WhatsApp integration.
Trengo Pricing
Trengo's Boost plan costs €299/month (~$325) for up to 10 users with a 6,000 conversation/year cap (500/month). The Pro plan is €499/month (~$545) for up to 20 users with 18,000 conversations/year. Exceeding conversation limits incurs overage fees.
Converge costs $49/month flat for up to 15 team members and unlimited messaging—no conversation caps or overage fees. Even comparing to Trengo's entry-level Boost plan, Converge is approximately 6x more affordable while offering unlimited conversations.
For teams needing more than basic volume, Trengo's Pro plan at ~$545/month is over 11x the cost of Converge. Trengo also requires annual billing for 20% savings, adding commitment risk.
Top Trengo Alternatives Compared
1. Zendesk
Customer service software and support ticketing system
Strengths
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Limitations
- • Per-agent pricing scales with team size
- • Complex setup and configuration
- • AI features require additional costs
2. Freshdesk
Cloud-based customer support software by Freshworks
Strengths
- ✓ Mature platform with proven reliability
- ✓ Strong automation and workflow capabilities
- ✓ Good integration ecosystem
Limitations
- • Messaging channels require add-ons
- • Interface can feel dated
- • Complex setup for multi-channel
3. Intercom
AI-first customer service platform
Strengths
- ✓ Fin AI Agent resolves queries autonomously
- ✓ Beautiful, modern interface design
- ✓ Strong product tour and onboarding features
Limitations
- • Premium pricing, especially with AI usage
- • Complex pricing structure
- • Per-resolution AI fees add up
4. Help Scout
Customer service platform for growing businesses
Strengths
- ✓ Clean, intuitive interface
- ✓ Excellent for email-based support
- ✓ Strong knowledge base features
Limitations
- • No native WhatsApp or Telegram
- • Live chat (Beacon) is basic
- • Limited automation capabilities
Comparison Table
| Platform | Starting Price | Best For | G2 Rating |
|---|---|---|---|
| Zendesk | From $89/seat/mo | Large enterprises needing comprehensive ticketing... | 4.3/5 |
| Freshdesk | From $79/seat/mo | Mid-sized businesses needing traditional helpdesk... | 4.4/5 |
| Intercom | From $85/seat/mo | Well-funded SaaS companies wanting AI-first... | 4.5/5 |
| Help Scout | From $45/seat/mo | Small-medium businesses wanting simple, email-focused... | 4.4/5 |
| Converge | $49/mo flat | Messaging-first SMBs | 4.8/5 |
Best for Messaging-First SMBs: Converge
If your team primarily uses messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) and wants predictable pricing, Converge is worth considering.
Why teams choose Converge:
- ✓ $49/month flat rate for up to 15 agents (no per-seat scaling)
- ✓ Native support for messaging channels most platforms treat as add-ons
- ✓ Unified inbox designed for real-time conversations, not tickets
When to choose something else:
- → You need enterprise compliance (HIPAA, SOC2) – Consider Trengo or Zendesk
- → You're email/ticket-heavy – Consider Freshdesk or Help Scout
- → You need advanced automation – Consider Intercom or Trengo
Choose Trengo if: You need a European vendor for GDPR compliance, want voice integration, or prefer the Flowbot automation system.
Choose Converge if: You want affordable flat-rate pricing, need Zalo support, or don't require voice integration.
Frequently Asked Questions
What are the best Trengo alternatives in 2026?
The top Trengo alternatives are Zendesk, Freshdesk, Intercom, and Converge. Each offers different strengths: Zendesk for Large enterprises needing comprehensive ticketing, and Converge for messaging-first teams with flat $49/month pricing.
How much does Trengo cost?
Trengo starts at From $299/mo. Additional costs may include add-ons, annual billing requirements, and implementation fees.
Is Trengo good for small businesses?
Trengo can work for small businesses, though per-seat pricing scales with team size. Alternatives like Converge offer flat-rate pricing ($49/month for up to 15 agents) better suited for SMBs.
What are Trengo's main limitations?
Trengo's main limitations include: Expensive; Conversation caps; Complex pricing. These factors lead many teams to explore alternatives.
How does Trengo pricing compare to alternatives?
Trengo at From $299/mo is on the higher end compared to alternatives. Zendesk starts at From $89/seat/mo. Converge offers flat $49/month for up to 15 agents, eliminating per-seat scaling.