Gorgias vs Help Scout
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Help Scout |
|---|---|---|
| Starting Price | From $360/mo | From $45/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Small-medium businesses wanting a clean, email-focused helpdesk with strong knowledge base and self-service features |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Docs knowledge base with AI Answers for self-service resolution |
| Free Plan | ✗ | ✓ |
| Pricing Model | Usage-based | Per seat |
Gorgias and Help Scout represent two different philosophies in customer support. Gorgias specializes in ecommerce customer service with deep Shopify integration, while Help Scout focuses on creating delightful customer experiences across all business types.
With Gorgias earning a 4.6/5 on G2 and Help Scout at 4.4/5, both platforms have proven track records, but serve different market segments.
Feature Comparison
Gorgias excels at ecommerce-specific features like order management, revenue tracking, and Shopify integration. Agents can view order history, process refunds, and update shipping directly from tickets.
Help Scout focuses on collaboration and knowledge management with features like collision detection, private notes, and a robust knowledge base builder. Their Beacon widget provides proactive customer self-service.
Both offer multi-channel support, but Gorgias emphasizes social media and SMS for ecommerce, while Help Scout prioritizes email and live chat excellence.
Pricing Comparison
Gorgias pricing ranges from $10/month for basic plans up to $900/month for enterprise features, with costs scaling based on ticket volume and integrations needed.
Help Scout offers more predictable per-user pricing from free (for up to 3 users) to $75/user/month for advanced features, making it easier to budget as teams grow.
For small ecommerce teams, Gorgias can be cost-effective, but Help Scout often wins for larger support teams due to its per-seat model.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Help Scout
Pros
- ✓ Clean, intuitive interface loved by support teams
- ✓ Excellent email-focused support with collision detection
- ✓ Strong knowledge base (Docs) for self-service
Cons
- ✗ WhatsApp only available on Plus tier ($45/user/mo)
- ✗ No native Telegram, Discord, or Zalo support
- ✗ AI Answers charged per resolution ($0.75 each)
Verdict
Choose Gorgias if you run an ecommerce business and need deep order management integration. Choose Help Scout if you want a more affordable, user-friendly solution for general customer support.
Choose Gorgias if: You're an ecommerce business needing order management integration and can justify the higher costs for specialized features.
Choose Help Scout if: You want predictable per-user pricing and excellent general customer support tools without ecommerce complexity.
Consider Converge at $49/month flat rate if you need a simple, affordable alternative that grows with your business without per-user fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Help Scout comparisons.
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