Gorgias vs HappyFox

Gorgias is an e-commerce helpdesk with ticket-based pricing from $10–$900/month, while HappyFox is a general-purpose helpdesk charging $24–$99 per agent per month. Gorgias rates 4.6/5 on G2 (520+ reviews) and HappyFox scores 4.5/5 (515+ reviews), but they solve fundamentally different problems.

If you run a Shopify or WooCommerce store, Gorgias gives you order lookup, refund processing, and shipping automation inside every ticket. If your team handles support across multiple departments — customer service, IT, HR — HappyFox's workflow engine and SLA management cover more ground.

E-commerce Integration

Gorgias pulls order history, tracking numbers, and payment details directly into your ticket sidebar. Your agents can issue refunds, cancel orders, and apply discounts without leaving the helpdesk. HappyFox connects to Shopify and other platforms through third-party integrations, but lacks the native depth Gorgias offers for retail workflows.

Ticketing & Automation

Gorgias builds automation around e-commerce triggers — shipping status changes, order tags, and customer lifetime value. You set rules that auto-respond to "where is my order" queries or prioritize high-value customers. HappyFox takes a broader approach with conditional logic workflows, custom ticket fields, round-robin assignment, and multi-level SLA escalation chains that work across any industry.

AI Capabilities

Gorgias Automate resolves tickets autonomously at $0.90 per resolution, handling common e-commerce questions like order status and returns. HappyFox offers AI features through its separate "HappyFox AI" add-on with its own pricing tier, covering ticket summarization, suggested responses, and knowledge base article generation.

Multi-channel Support

Both platforms handle email, live chat, and social media. Gorgias adds native Instagram DM and Facebook comment management tailored for e-commerce brands. HappyFox extends into IT service management with an asset database, incident tracking, and a self-service portal — features Gorgias doesn't attempt.

Gorgias Pricing

Gorgias charges by ticket volume with unlimited agent seats. Starter costs $10/month for 50 tickets, Basic is $60/month for 300 tickets, Pro runs $360/month for 2,000 tickets, and Advanced reaches $900/month for 5,000 tickets. Overage fees hit $0.36–$0.40 per extra ticket. AI automation adds $0.90 per resolved conversation on top.

HappyFox Pricing

HappyFox charges per agent. The Basic plan starts at $24/agent/month, Team costs $49/agent/month with multi-brand support, and Pro reaches $99/agent/month with advanced automation. Enterprise pricing is custom. Chatbot, AI, and BI tools are separate add-ons with their own pricing tiers.

Real Cost Comparison

A 5-agent team handling 1,000 tickets per month pays roughly $360/month on Gorgias Pro (tickets included). The same team on HappyFox Team pays $245/month ($49 × 5), or $495/month on HappyFox Pro ($99 × 5). At 3,000 tickets, Gorgias jumps to $760+ with overages while HappyFox stays at $245–$495. Your ticket volume determines which model saves you money.

Choose Gorgias if you need native Shopify integration, ticket-volume pricing that scales with your store's growth, and e-commerce-specific automation. Choose HappyFox if you need a multi-department helpdesk with per-agent pricing, advanced SLA policies, and IT service desk capabilities.

Choose Gorgias if: You operate a Shopify or WooCommerce store, want native order management inside tickets, and prefer pricing that scales with support volume rather than headcount.

Choose HappyFox if: You need a multi-department helpdesk covering customer service and IT, want granular SLA management, and prefer per-agent pricing that stays predictable regardless of ticket volume.

If neither model fits your budget, Converge offers a $49/month flat rate for up to 15 agents with no ticket caps and no per-seat fees — one price that covers your entire support team across every messaging channel.