Help Desk
Converge Team
A centralized resource for handling customer inquiries and technical issues
Understanding Help Desk
Help Desk is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, help desk plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective help desk in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing