Zoho SalesIQ vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Zoho SalesIQ | Whelp |
|---|---|---|
| Starting Price | From $39/seat/mo | From $79/seat/mo |
| Best For | Zoho ecosystem users wanting integrated live chat and visitor tracking | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Deep Zoho CRM integration with lead scoring and visitor intelligence | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | N/A |
Zoho SalesIQ and Whelp represent different approaches to customer support platforms. SalesIQ brings the reliability of the established Zoho ecosystem with a 4.4/5 G2 rating, while Whelp positions itself as a modern omnichannel platform focusing on social media integration and team collaboration.
Both platforms aim to centralize customer communications, but they differ significantly in their channel focus and pricing transparency.
Feature Comparison
Zoho SalesIQ excels in website visitor engagement with real-time chat, visitor tracking, lead scoring, and seamless integration with Zoho CRM and other business tools. It includes basic chatbots, mobile apps, and comprehensive reporting for chat performance.
Whelp focuses on omnichannel support with strong social media integration (Instagram, Facebook, Twitter), team collaboration features, and modern interface design. It emphasizes workflow automation and provides unified inbox management across multiple channels.
The key difference lies in maturity versus innovation: SalesIQ offers battle-tested live chat with established integrations, while Whelp provides newer approaches to social customer service and team workflows.
Pricing Comparison
Zoho SalesIQ offers clear, predictable pricing starting free for basic live chat, scaling to $12-$20 per operator monthly for advanced features. This transparent model makes it easy to budget for growing teams.
Whelp's pricing starts free but moves to custom pricing for advanced features, making it difficult to predict costs as you scale. While they offer more modern features, the lack of transparent pricing can be a barrier for budget planning.
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Zoho SalesIQ if you want proven live chat functionality with transparent pricing ($0-$20/operator/month) and Zoho integrations. Choose Whelp if you prioritize social media customer service and modern team collaboration features.
Choose Zoho SalesIQ if: You want reliable live chat with predictable costs, proven Zoho integrations, and don't need extensive social media management features.
Choose Whelp if: Social media customer service is crucial to your business and you're willing to work with custom pricing for modern collaboration features.
Consider Converge ($49/month flat rate) if you want omnichannel messaging without the complexity of custom pricing or per-operator fees, offering predictable costs as you grow.
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