Olark vs Vonage
Converge Team
Side-by-side comparison for 2026
| Feature | Olark | Vonage |
|---|---|---|
| Starting Price | From $29/seat/mo | From $40/seat/mo |
| Best For | Small to medium businesses needing basic live chat | Developers and enterprises building custom communication solutions |
| Standout Feature | Visitor insights and chat targeting | Comprehensive communication APIs with global reach |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | 4.1 |
Olark and Vonage represent two different philosophies in customer communication. Olark specializes in live chat with a focus on simplicity and ease of use, while Vonage offers a comprehensive communications platform that extends beyond chat into voice and video.
Your choice between these platforms will largely depend on whether you need a dedicated chat solution or a broader communications infrastructure.
Feature Comparison
Olark excels at live chat fundamentals with features like automated chat routing, visitor insights, and real-time typing indicators. Its strength lies in making website chat implementation quick and effective.
Vonage provides a full communications suite including voice, video, messaging, and contact center capabilities. It's built for enterprises that need omnichannel communication with advanced routing and analytics.
The key difference is scope: Olark perfects chat, while Vonage handles all communication channels under one platform.
Pricing Comparison
Olark uses straightforward per-seat pricing at $29-$39 per agent monthly, making costs predictable for growing teams. This includes all core chat features without usage limits.
Vonage employs custom, usage-based pricing that varies significantly based on communication volume, channels used, and enterprise requirements. This can be more cost-effective for high-volume operations but less predictable for budgeting.
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Vonage
Pros
- ✓ Comprehensive API portfolio
- ✓ Good global coverage
- ✓ Reliable infrastructure
Cons
- ✗ Complex pricing structure
- ✗ Requires technical integration
- ✗ No unified interface for messaging
Verdict
Choose Olark if you want a straightforward live chat solution with transparent per-seat pricing. Choose Vonage if you need enterprise-grade communications with custom pricing that scales with usage.
Choose Olark if: You need reliable live chat with predictable costs ($29-$39/seat/month) and want to get started quickly without complex setup.
Choose Vonage if: You require enterprise communications beyond chat and can work with custom pricing based on your specific usage patterns.
For teams seeking a middle ground with transparent pricing, Converge offers comprehensive customer communication at $49/month flat rate, combining chat effectiveness with predictable costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Olark comparisons and all Vonage comparisons.