LiveChat vs MessageBird (Bird)
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | MessageBird (Bird) |
|---|---|---|
| Starting Price | From $49/seat/mo | From $30/seat/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Large enterprises with complex communication needs |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Global SMS delivery network |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5/5 | 4.2 |
LiveChat and MessageBird serve different communication needs - LiveChat specializes in web chat support at $20-$149 per agent, while MessageBird offers omnichannel communication APIs and customer service tools at $25-$200 per month.
Feature Comparison
LiveChat focuses on web chat with excellent user experience, extensive integrations, and support-specific features. MessageBird provides a broader communication platform including SMS, WhatsApp, voice, and email with powerful APIs for custom implementations and automation.
Pricing Comparison
MessageBird's $25-$200 monthly pricing covers multiple communication channels and API usage, offering good value for omnichannel strategies. LiveChat's per-agent pricing can be more predictable for traditional support teams but lacks the channel diversity.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
MessageBird (Bird)
Pros
- ✓ Strong global SMS delivery
- ✓ Comprehensive API documentation
- ✓ Good WhatsApp Business integration
Cons
- ✗ Complex pricing with hidden costs
- ✗ Limited customization options
- ✗ Steep learning curve
Verdict
MessageBird wins for businesses needing omnichannel communication and API flexibility, while LiveChat excels for straightforward web chat implementation.
Choose MessageBird for omnichannel communication and developer-friendly APIs, or LiveChat for dedicated web chat support. For simple chat needs without complex integrations, Converge provides an affordable $49/mo flat rate alternative.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all MessageBird (Bird) comparisons.