Helpshift vs Reamaze

Helpshift and Reamaze represent different approaches to customer support. Helpshift specializes in mobile-first customer service with in-app messaging and AI-powered automation, while Reamaze provides a traditional web-based helpdesk with email, chat, and knowledge base features.

Both platforms share identical 4.3/5 G2 ratings, but Helpshift's custom pricing model versus Reamaze's transparent $15-$35/user/month creates very different cost structures.

Helpshift excels in mobile customer support with native iOS and Android SDKs, in-app messaging, push notifications, and AI-powered chatbots. It's designed specifically for mobile apps and games that need seamless in-app support experiences.

Reamaze focuses on traditional web-based support with email ticketing, website live chat, knowledge base creation, and basic automation. Its strength lies in providing a complete helpdesk solution that works across web and email channels.

The core difference: Helpshift is purpose-built for mobile app support, while Reamaze serves general web-based customer service needs across multiple channels.

Helpshift uses custom enterprise pricing that varies based on app downloads, message volume, and feature requirements. This makes it difficult to predict costs without a sales conversation, but typically targets larger mobile app companies.

Reamaze offers transparent pricing at $15/user/month (Start) and $35/user/month (Pro), making it predictable and accessible for small to medium teams who need clear budget planning.

The pricing approaches reflect their target markets: Helpshift serves enterprise mobile apps with custom needs, while Reamaze targets SMBs wanting straightforward, affordable helpdesk solutions.

Choose Helpshift if you need mobile-first support with in-app messaging and can work with custom enterprise pricing. Choose Reamaze if you want transparent pricing at $15-$35/user/month for web-based helpdesk features.

Choose Helpshift if: You're building mobile apps that need in-app support and can justify custom enterprise pricing for specialized mobile features.

Choose Reamaze if: You need web-based helpdesk functionality with transparent pricing at $15-$35/user/month.

For teams wanting mobile and web support without enterprise complexity, Converge provides cross-platform customer service for a simple $49/month flat rate.