Help Scout vs Missive

Help Scout (G2 4.4/5) and Missive (G2 4.7/5) serve different collaboration needs. Help Scout offers $0-$75 per user pricing focused on customer support, while Missive costs $14-$24 per user and specializes in team email collaboration and communication.

This comparison examines how these platforms differ in their approach to team communication and customer support workflows.

Help Scout focuses on customer support with shared inboxes, ticket management, knowledge base creation, and customer context tracking. It provides automation workflows, custom fields, and reporting specifically designed for support teams.

Missive excels in team email collaboration with real-time collaborative editing, integrated team chat, shared drafts, and unified communication across email, SMS, and social media. It's designed for teams that need to collaborate on communications rather than just manage support tickets.

The core difference is purpose: Help Scout is built for customer support workflows, while Missive is designed for collaborative communication across various channels.

Help Scout's $0-$75 per user pricing includes a free tier for small teams and scales with support-specific features like advanced reporting and integrations.

Missive's $14-$24 per user pricing is more focused, offering team collaboration features at a consistent mid-range price point without a free tier.

For pure support needs, Help Scout's free tier provides excellent value. For teams needing collaborative communication, Missive's pricing is competitive for its specialized feature set.

Choose Help Scout if you need a dedicated customer support platform with helpdesk features, knowledge base, and customer management tools. Choose Missive if you want advanced team email collaboration with real-time editing, chat integration, and unified communication workflows.

Choose Help Scout if: You need dedicated customer support features, want knowledge base capabilities, or require traditional helpdesk functionality with ticket management.

Choose Missive if: You need team email collaboration, want real-time collaborative editing, or require unified communication across multiple channels beyond traditional support.

Consider Converge as an alternative: At $49/month flat rate with up to 15 agents, Converge offers comprehensive support capabilities without per-user constraints, making it cost-effective for growing teams that need both support and collaboration features.