Gladly vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | Respond.io |
|---|---|---|
| Starting Price | From $180/seat/mo | From $199/mo |
| Best For | Enterprise brands wanting people-centered customer service | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Unified customer timeline showing all interactions across channels | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.8/5 |
Gladly ($180-$210/user) and Respond.io ($79-$299/mo) are customer support platforms with different pricing models and messaging focuses.
Feature Comparison
Gladly excels in customer timeline, conversation continuity, and personalized service features. Respond.io focuses on messaging automation, WhatsApp Business API, and multi-channel messaging workflows.
Pricing Comparison
Respond.io's $79-$299/mo flat pricing scales better for larger teams. Gladly's $180-$210/user pricing can become expensive as teams grow but includes specialized customer experience features.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Respond.io offers better value with flat-rate pricing and messaging automation, while Gladly provides premium customer-centric support features.
Choose Respond.io for messaging automation and scalable pricing or Gladly for premium customer experience features. Consider Converge at $49/mo flat rate for comprehensive customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all Respond.io comparisons.