Front vs HappyFox
Converge Team
Side-by-side comparison for 2026
| Feature | Front | HappyFox |
|---|---|---|
| Starting Price | From $79/seat/mo | From $49/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | IT teams and businesses requiring asset management with traditional support |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Integrated asset management for IT support |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.4 |
Front and HappyFox compete in the customer support space with different value propositions. Front emphasizes collaborative team workflows, while HappyFox positions itself as a comprehensive helpdesk solution with strong automation capabilities.
Front's G2 rating of 4.7/5 edges out HappyFox's 4.4/5, though both platforms maintain solid user satisfaction across their respective target markets.
Feature Comparison
Front transforms email into collaborative conversations with shared inboxes, internal comments, and sophisticated routing rules. It excels at team coordination and transparency.
HappyFox offers a full-featured helpdesk with advanced automation, custom workflows, and comprehensive reporting. It includes features like time tracking and asset management that Front lacks.
Front integrates seamlessly with productivity suites like Google Workspace and Microsoft 365, while HappyFox provides broader business tool integrations including project management platforms.
Pricing Comparison
Front's pricing starts at $25 per seat and reaches $105 for enterprise features. The collaborative focus justifies higher costs but can strain budgets for larger teams.
HappyFox sits in the middle at $29-$69 per agent monthly, offering more features than basic helpdesks while remaining more affordable than Front's premium tiers.
For an 8-person team, Front costs $200-$840 monthly compared to HappyFox's $232-$552 monthly range.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Verdict
Choose Front if you need advanced team collaboration and can budget $25-$105 per seat monthly. Choose HappyFox if you want comprehensive helpdesk features at $29-$69 per agent monthly.
Choose Front if: Team collaboration is paramount, you use Google/Microsoft ecosystems heavily, and budget supports premium pricing.
Choose HappyFox if: You need comprehensive helpdesk features, want built-in automation, and prefer balanced pricing for feature depth.
Consider Converge at $49/month flat rate for essential support features without the complexity or per-agent costs of either platform.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all HappyFox comparisons.