Deskpro vs Freshdesk
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Freshdesk |
|---|---|---|
| Starting Price | From $39/seat/mo | From $79/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Mid-sized businesses needing traditional helpdesk with automation |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Freddy AI for automated ticket classification and responses |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.4/5 |
Deskpro and Freshdesk are established customer support platforms with different approaches to helpdesk management. Deskpro offers self-hosted flexibility with G2 rating of 4.3/5, while Freshdesk provides traditional cloud-based ticketing with 4.4/5 rating.
Both serve businesses seeking to streamline customer communication, but their pricing models and deployment options create distinct value propositions for different team sizes and compliance requirements.
Feature Comparison
Deskpro's key advantage lies in its self-hosted deployment option, making it suitable for organizations with strict data compliance requirements. The platform offers comprehensive helpdesk functionality but comes with increased complexity in setup and management.
Freshdesk focuses on traditional helpdesk features with strong ticketing capabilities and multi-channel support. However, users often cite its dated UI as a limitation compared to more modern alternatives.
Both platforms provide essential customer support features, but Deskpro's on-premise option sets it apart for compliance-focused organizations.
Pricing Comparison
Deskpro pricing ranges from $39-$99 per agent per month, making it expensive for larger teams. The per-agent model can quickly escalate costs as organizations scale their support operations.
Freshdesk offers more accessible pricing from $0-$79 per agent per month, including a free tier that makes it attractive for small teams and startups. However, it still follows the traditional per-agent pricing model.
Both platforms' per-agent pricing can become prohibitive for growing teams, especially compared to flat-rate alternatives.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Freshdesk
Pros
- ✓ Mature platform with proven reliability
- ✓ Strong automation and workflow capabilities
- ✓ Good integration ecosystem
Cons
- ✗ Messaging channels require add-ons
- ✗ Interface can feel dated
- ✗ Complex setup for multi-channel
Verdict
Choose Deskpro if you need on-premise deployment, have strict compliance requirements, and can justify per-agent costs. Choose Freshdesk if you want a free tier option, prefer cloud-based solutions, and need straightforward ticketing functionality.
Choose Deskpro if: You require on-premise deployment, have strict compliance needs, and your budget accommodates $39-$99 per agent monthly costs.
Choose Freshdesk if: You want to start with a free tier, prefer cloud-based solutions, and can work with a more traditional interface.
Consider Converge as an alternative: At $49/month flat rate with up to 15 agents, Converge eliminates per-agent costs while providing modern customer communication tools, making it cost-effective for growing teams.
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