Acquire vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $500/mo | From $90/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Video calling and cobrowsing for technical support | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.4/5 |
Acquire ($25/agent-Custom) and HubSpot Service Hub ($0-$130/agent) offer different support approaches - video-first customer engagement versus comprehensive CRM-integrated service management.
Feature Comparison
HubSpot Service Hub includes ticketing, knowledge base, customer feedback, and deep CRM integration with marketing and sales. Acquire specializes in video chat, co-browsing, screen sharing, and visual customer support with real-time collaboration tools.
Pricing Comparison
Acquire's $25/agent starting price with custom enterprise options focuses on video-enabled support. HubSpot's $0-$130/agent range provides free starter options but scales significantly for advanced CRM integration and automation features.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
HubSpot Service Hub excels for businesses needing comprehensive CRM integration and scalable support tools, while Acquire provides unique video-first customer engagement capabilities.
Choose Acquire for video-first customer support experiences or HubSpot Service Hub for comprehensive CRM-integrated service management. Consider Converge at $49/mo flat rate for unified communication without specialized video complexity.
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