Acquire vs Converge

Acquire positions itself as a comprehensive customer engagement platform with unique video calling and screen sharing capabilities. While these features are valuable for technical support, the platform lacks modern messaging channel support and comes with premium pricing.

Acquire's standout features include video calling, screen sharing, and cobrowsing - excellent for technical support scenarios. However, it focuses primarily on web-based interactions and lacks integration with social messaging platforms. Customers can't reach support through WhatsApp, Telegram, or Instagram DMs, limiting accessibility compared to Converge's multi-channel approach.

Acquire uses a base fee plus per-agent pricing structure. The Self-Service plan costs $500/month plus $25/agent, bringing a 3-agent team to $575/month or a 5-agent team to $625/month. The Integrated Solution plan with multi-channel support costs $2,000/month plus $45/agent, totaling $2,135/month for 3 agents or $2,225/month for 5 agents.

Converge offers flat $49/month pricing with up to 15 team members and multi-channel messaging (WhatsApp, Telegram, Messenger, Instagram). This provides predictable costs regardless of team size, compared to Acquire's minimum $575/month entry point.

Acquire is ideal for technical support teams requiring video assistance. However, its high per-agent costs and absence of popular messaging channels like WhatsApp and Telegram make it less suitable for businesses seeking comprehensive customer communication at Converge's flat $49/month rate.

Acquire serves a specific niche with its video capabilities, but modern customer communication is primarily text-based across multiple channels. Converge's comprehensive messaging platform and transparent pricing offer better value for businesses prioritizing accessible, multi-channel customer communication over specialized video features.