Olark vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Olark | Whelp |
|---|---|---|
| Starting Price | From $29/seat/mo | From $79/seat/mo |
| Best For | Small to medium businesses needing basic live chat | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Visitor insights and chat targeting | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | N/A |
Olark and Whelp represent different philosophies in customer communication. Olark specializes in live chat solutions with a focus on website visitor engagement, while Whelp provides comprehensive omnichannel support across multiple communication platforms.
Both platforms aim to improve customer interactions, but Olark's chat-centric approach contrasts with Whelp's broader communication strategy.
Feature Comparison
Olark excels in live chat functionality with advanced visitor tracking, chat routing, and detailed conversation analytics. It provides excellent customization options for chat widgets and proactive engagement features.
Whelp offers broader communication capabilities including email, social media, and messaging platforms in addition to chat. It emphasizes unified inbox management and AI-powered automation across all channels.
Olark's strength lies in deep chat specialization and visitor behavior insights, while Whelp provides comprehensive multi-channel support with modern team collaboration features.
Pricing Comparison
Olark uses straightforward per-operator pricing starting around $19/month, with costs increasing based on chat volume and advanced features. The pricing model is transparent and predictable.
Whelp typically offers tiered pricing based on features and team size, with more comprehensive functionality included in base plans. Total cost depends on required integrations and usage patterns.
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Olark if live chat is your primary customer communication channel and you need specialized chat features. Choose Whelp if you require comprehensive omnichannel support with modern collaboration tools.
Choose Olark if: Live chat is your primary customer communication method, you need specialized chat analytics, and prefer focused functionality over broad feature sets.
Choose Whelp if: You need multi-channel support capabilities, modern team collaboration tools, and unified customer communication management across platforms.
For teams wanting balanced communication features without channel limitations, Converge at $49/month flat rate provides essential customer support tools across multiple channels without per-operator pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Olark comparisons and all Whelp comparisons.