Missive vs Zendesk
Converge Team
Side-by-side comparison for 2026
| Feature | Missive | Zendesk |
|---|---|---|
| Starting Price | From $24/seat/mo | From $89/seat/mo |
| Best For | Teams needing collaborative email management with basic chat features | Large enterprises needing comprehensive ticketing with compliance requirements |
| Standout Feature | Seamless team collaboration on email conversations | Industry-leading ticketing system with 1000+ integrations |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.7 | 4.3/5 |
Choosing between Missive and Zendesk depends on your team's primary needs. Missive excels at collaborative email management with modern features, while Zendesk offers comprehensive customer service capabilities with extensive integrations.
Feature Comparison
Email & Collaboration
Missive shines with real-time collaboration features, shared inboxes, and internal comments. Zendesk focuses more on ticketing workflows with basic email handling.
Integrations & Scalability
Zendesk offers 1000+ integrations and enterprise-grade features. Missive has fewer integrations but covers essential productivity tools effectively.
Compliance & Security
Zendesk provides HIPAA and SOC2 compliance for regulated industries. Missive offers standard security features suitable for most businesses.
Pricing Comparison
Pricing Structure
Missive: $14-$24/user/month - affordable for small to medium teams
Zendesk: $55-$169/agent/month - premium pricing for comprehensive features
Value Proposition
Missive offers excellent value for email-focused teams. Zendesk justifies higher costs with extensive customer service capabilities and enterprise features.
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Zendesk
Pros
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Cons
- ✗ Per-agent pricing scales with team size
- ✗ Complex setup and configuration
- ✗ AI features require additional costs
Verdict
Choose Missive if you need affordable team email collaboration with a modern interface. Choose Zendesk if you require a full-featured customer service platform with extensive integrations and compliance features.
Both tools serve different primary use cases. Missive (G2: 4.7/5) excels at team email collaboration with its modern UI and affordable pricing. Zendesk (G2: 4.3/5) provides comprehensive customer service management with extensive integrations.
For teams seeking a middle ground, Converge offers up to 15 agents at $49/month flat rate, combining collaborative features with customer service capabilities without per-agent pricing constraints.
Looking for more options? Browse all 750+ platform comparisons, or see all Missive comparisons and all Zendesk comparisons.