Kustomer vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | Kustomer | Olark |
|---|---|---|
| Starting Price | From $89/seat/mo | From $29/seat/mo |
| Best For | Enterprise teams needing CRM-integrated customer service | Small to medium businesses needing basic live chat |
| Standout Feature | Unified customer timeline with CRM data integration | Visitor insights and chat targeting |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4/5 | 4.2 |
Kustomer ($89-$139/user) and Olark ($29-$39/seat) are customer service platforms targeting different market segments with distinct approaches to live chat and customer support.
Feature Comparison
Kustomer focuses on unified customer profiles, CRM integration, and advanced automation workflows. Olark emphasizes simple live chat functionality with basic visitor tracking and team collaboration features.
Pricing Comparison
Olark's $29-$39/seat pricing is ideal for small businesses needing basic live chat. Kustomer's $89-$139/user premium pricing includes comprehensive CRM integration and enterprise features.
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Olark offers better value for small businesses with simple live chat needs, while Kustomer provides comprehensive enterprise-grade CRM integration and advanced automation capabilities.
Choose Olark for simple live chat needs or Kustomer for enterprise CRM-integrated support workflows. Consider Converge at $49/mo flat rate for unified customer communication across all channels.
Looking for more options? Browse all 750+ platform comparisons, or see all Kustomer comparisons and all Olark comparisons.