Intercom vs Textline

Intercom and Textline both enable customer communication but serve different primary use cases. Intercom offers comprehensive customer messaging across multiple channels, while Textline specializes in business SMS and text messaging workflows.

The choice often depends on whether you need a full customer support suite or focused SMS capabilities for your team.

Intercom provides live chat, email support, customer onboarding flows, and advanced chatbots. It excels at creating seamless customer journeys from first contact through ongoing support.

Textline focuses exclusively on business SMS with features like shared team inboxes, automated responses, contact management, and SMS campaigns. It's built specifically for teams that rely heavily on text messaging.

Intercom offers broader functionality while Textline provides deeper SMS-specific features and workflows.

Intercom pricing starts at $29 per seat monthly for basic features, scaling to $132 per seat for advanced automation and reporting. Costs can escalate quickly with larger teams.

Textline ranges from $39-$149 per month based on message volume and features, not per-user pricing. This makes it more predictable for teams focused on SMS communication.

Choose Intercom if you need comprehensive customer messaging with chat, email, and automation. Choose Textline if SMS is your primary customer communication channel and you need advanced texting features.

Choose Intercom if: You need multi-channel customer support with advanced automation, onboarding flows, and comprehensive customer data management.

Choose Textline if: SMS is your primary customer communication method and you need specialized texting workflows, campaigns, and team collaboration features.

For teams wanting unified communication without complex pricing, Converge provides multi-channel support at a flat $49/month - no per-seat fees or message limits.