HappyFox vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | HappyFox | Olark |
|---|---|---|
| Starting Price | From $49/seat/mo | From $29/seat/mo |
| Best For | IT teams and businesses requiring asset management with traditional support | Small to medium businesses needing basic live chat |
| Standout Feature | Integrated asset management for IT support | Visitor insights and chat targeting |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.2 |
HappyFox and Olark represent two distinct philosophies in customer support software. HappyFox positions itself as a comprehensive help desk solution with robust ticketing and knowledge base features, while Olark focuses primarily on live chat functionality with real-time customer engagement.
The choice between these platforms often depends on whether you need a full-featured help desk system or a specialized chat solution that integrates with your existing support infrastructure.
Feature Comparison
HappyFox excels in ticket management with advanced workflows, SLA tracking, and comprehensive reporting dashboards. Its knowledge base system includes article management, search functionality, and customer self-service portals.
Olark specializes in live chat with features like visitor monitoring, chat transcripts, and real-time analytics. It offers powerful chat routing, automated greetings, and integration with popular CRM systems.
HappyFox provides email, phone, and social media support channels, while Olark focuses on chat but integrates well with other support tools through APIs and webhooks.
Pricing Comparison
HappyFox starts at $29/agent/month for basic features, scaling to $89/agent/month for enterprise functionality. This includes ticketing, knowledge base, and basic reporting across all plans.
Olark begins at $29/agent/month for standard chat features, with enterprise plans reaching $59/agent/month. Pricing includes unlimited chats, basic integrations, and chat history.
Both platforms charge per agent, but HappyFox's higher-tier plans include more comprehensive features while Olark focuses on chat-specific enhancements.
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Choose HappyFox if you need comprehensive ticketing, knowledge base management, and multi-channel support with advanced automation. Choose Olark if live chat is your primary focus and you want seamless website integration with visitor insights.
Choose HappyFox if: You need a complete help desk solution with ticketing, knowledge base, and multi-channel support for growing support teams.
Choose Olark if: Live chat is your primary customer engagement channel and you want deep website integration with visitor tracking.
For teams seeking a modern alternative, consider Converge at $49/month flat rate, offering unified customer communication without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all HappyFox comparisons and all Olark comparisons.