Freshchat vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | Whelp |
|---|---|---|
| Starting Price | From $49/seat/mo | From $79/seat/mo |
| Best For | Large enterprises already using Freshworks products | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.2 | N/A |
Freshchat, part of the Freshworks suite, offers modern messaging and live chat capabilities, while Whelp provides comprehensive omnichannel customer support. Both platforms target businesses seeking to modernize customer communication but differ in their ecosystem approach.
Freshchat integrates seamlessly with other Freshworks products, making it ideal for existing Freshworks users, while Whelp operates as a standalone solution with broad third-party integrations.
Feature Comparison
Freshchat excels in modern messaging experiences with features like proactive messaging, in-app campaigns, and mobile SDK integration. It offers chatbots, team collaboration, and seamless handoffs between bot and human agents.
Whelp provides live chat, WhatsApp Business integration, voice support, and social media management. Its strength lies in automation workflows, smart routing, and comprehensive analytics across all channels.
Freshchat focuses on creating engaging customer conversations with modern UX, while Whelp emphasizes operational efficiency through advanced automation and multi-channel orchestration.
Pricing Comparison
Freshchat starts at $15/agent/month for basic messaging features, with higher tiers at $39 and $69/agent/month for advanced capabilities and integrations.
Whelp offers more flexible pricing starting around $39/month for small teams, with costs scaling based on channel usage and automation requirements rather than strict per-agent pricing.
Consider the total Freshworks ecosystem cost if planning to use multiple products versus Whelp's standalone pricing model.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Freshchat if you're already using Freshworks products or need modern messaging with strong mobile support. Choose Whelp if you require comprehensive automation and prefer a standalone omnichannel solution.
Choose Freshchat if: You're invested in the Freshworks ecosystem, need modern messaging UX, or require strong mobile app integration capabilities.
Choose Whelp if: You want comprehensive omnichannel automation, prefer standalone solutions, or need advanced workflow customization without ecosystem lock-in.
For straightforward customer support needs, Converge at $49/month flat rate offers essential features without the complexity of ecosystem dependencies or per-agent scaling costs.
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