Drift vs Helpshift

Drift and Helpshift target distinctly different use cases in customer engagement. Drift specializes in conversational marketing and sales automation for websites, while Helpshift focuses on in-app customer support and mobile-first experiences.

The choice typically depends on whether you need web-based sales automation or mobile app support infrastructure.

Drift excels in website visitor engagement with advanced chatbots, account-based marketing, and sales pipeline integration. Its conversation intelligence and lead scoring help sales teams prioritize high-value prospects.

Helpshift specializes in mobile app support with in-app messaging, push notifications, and mobile-optimized help centers. Its SDK integration and app analytics provide deep insights into user support needs.

Drift focuses on web-based lead generation, while Helpshift optimizes for mobile app user retention and support.

Drift uses high-tier pricing starting around $2,500/month for Pro plans, with costs scaling significantly for advanced features and higher conversation volumes.

Helpshift offers more flexible pricing with plans starting around $150/month, scaling based on monthly active users and support volume, making it more accessible for app-focused businesses.

Choose Drift if you need website-focused sales automation, lead qualification, and conversational marketing tools. Choose Helpshift if you require in-app support, mobile-optimized help desks, and app-specific customer service features.

Choose Drift if: You need sophisticated web-based sales automation, conversational marketing, and lead qualification workflows.

Choose Helpshift if: You require in-app support tools, mobile-first customer service, and app-specific engagement features.

Teams seeking versatile customer engagement without specialized focus should consider Converge at $49/month flat rate, providing essential features for both web and mobile customer interactions.