Dixa vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Kustomer |
|---|---|---|
| Starting Price | From $109/seat/mo | From $89/seat/mo |
| Best For | Contact centers needing voice and digital channels | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | Unified agent experience across voice and digital | Unified customer timeline with CRM data integration |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.4/5 |
Dixa ($39-$139/agent) and Kustomer ($89-$139/user) both target enterprise customer service with different strengths - conversational customer service versus CRM-integrated support workflows.
Feature Comparison
Dixa emphasizes natural conversation flows, smart routing, and agent collaboration tools. Kustomer focuses on unified customer timelines, advanced automation, and deep CRM integration capabilities.
Pricing Comparison
Dixa's $39-$139/agent pricing provides more affordable entry for growing teams. Kustomer's $89-$139/user pricing targets enterprises with complex customer data requirements.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Dixa offers better value for conversational customer service with lower entry pricing, while Kustomer provides superior CRM integration and customer data unification.
Choose Dixa for conversational customer service or Kustomer for CRM-integrated support workflows. Consider Converge at $49/mo flat rate for unified customer communication without per-agent costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Kustomer comparisons.