Acquire vs Groove HQ
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Groove HQ |
|---|---|---|
| Starting Price | From $500/mo | From $20/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Small businesses needing simple email-based customer support |
| Standout Feature | Video calling and cobrowsing for technical support | Collision detection to prevent duplicate responses |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.5 |
Acquire and Groove HQ target different aspects of customer communication. Acquire positions itself as a comprehensive digital customer engagement platform with video chat, co-browsing, and advanced collaboration tools, while Groove HQ focuses on streamlined email support with shared inbox workflows.
This comparison explores how their different approaches to customer interaction and support team collaboration impact your choice of platform.
Feature Comparison
Acquire stands out with unique features like video chat, screen sharing, and co-browsing capabilities that enable high-touch customer interactions. It also offers advanced agent collaboration tools and real-time customer insights.
Groove HQ excels in email management with shared inboxes, collision detection, and seamless handoffs between team members. Its knowledge base integration and email automation are particularly strong.
Acquire provides more sophisticated engagement tools for complex issues, while Groove HQ offers superior email workflow optimization and team coordination.
Pricing Comparison
Acquire uses custom pricing based on features and usage, typically starting around $500/month for small teams with basic features. Advanced capabilities like video chat increase costs significantly.
Groove HQ offers transparent pricing at $16/user/month, making it more predictable and accessible for smaller teams or those with straightforward email support needs.
Acquire's higher cost reflects its advanced engagement capabilities, while Groove HQ provides better value for standard email support workflows.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Verdict
Choose Acquire if you need advanced engagement tools like video chat and co-browsing for complex support scenarios. Choose Groove HQ if you prefer email-centric workflows with excellent team collaboration features.
Choose Acquire if: You handle complex technical support requiring video assistance, need advanced collaboration tools, and have budget for premium engagement features.
Choose Groove HQ if: Email is your primary support channel, you want predictable per-user pricing, and need excellent shared inbox functionality.
For teams seeking comprehensive communication tools at a fixed cost, Converge offers unified customer engagement at $49/month flat rate, eliminating per-agent pricing concerns as you grow.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Groove HQ comparisons.