Zendesk Pricing in 2026
Converge Team
Complete breakdown of Zendesk plans, costs, and what you get at each tier.
Quick Take
Zendesk charges $89/agent/month for Suite Growth. A 5-person team pays $445/mo vs Converge's flat $49/mo.
Zendesk Plans & Pricing
Suite Team
$55/agent/mo
- • Omni-channel support
- • Knowledge base
- • AI-powered bots
- +1 more features
⚠️ Annual billing required, limited features
Suite Growth
$89/agent/mo
- • SLA management
- • Multilingual support
- • Side conversations
- +1 more features
⚠️ Annual billing required, per-agent costs scale quickly
Suite Professional
$115/agent/mo
- • Advanced analytics
- • Skills-based routing
- • HIPAA compliance
- +1 more features
⚠️ AI features cost extra, annual commitment
Suite Enterprise
Custom pricing
- • Sandbox environment
- • Advanced security
- • Custom roles
- +1 more features
⚠️ Implementation fees (~$8,000 per channel)
Cost Comparison: Zendesk vs Converge
Comparing Suite Growth
| Team Size | Zendesk/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $3,204 | $588 | $2,616 |
| 5 agents | $5,340 | $588 | $4,752 |
| 10 agents | $10,680 | $588 | $10,092 |
See full Zendesk vs Converge comparison →
Zendesk Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is Zendesk Worth the Price?
Zendesk's strength is industry-leading ticketing system with 1000+ integrations. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $4,752/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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