Kayako Pricing in 2026
Converge Team
Complete breakdown of Kayako plans, costs, and what you get at each tier.
Quick Take
Kayako charges $79/agent/month for Kayako One. A 5-person team pays $395/mo vs Converge's flat $49/mo.
Kayako Plans & Pricing
Kayako One
$79/agent/month
- • Shared inbox & ticketing
- • Pre-built reports
- • Public help center
- +2 more features
⚠️ AI ticket resolution costs $1 per resolved ticket
Cost Comparison: Kayako vs Converge
Comparing Kayako One ($1 per AI-resolved ticket)
| Team Size | Kayako/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $2,844 | $588 | $2,256 |
| 5 agents | $4,740 | $588 | $4,152 |
| 10 agents | $9,480 | $588 | $8,892 |
See full Kayako vs Converge comparison →
Kayako Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is Kayako Worth the Price?
Kayako's strength is comprehensive knowledge base with customer portal. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $4,152/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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