Intercom Pricing in 2026
Converge Team
Complete breakdown of Intercom plans, costs, and what you get at each tier.
Quick Take
Intercom charges $85/agent/month for Advanced. A 5-person team pays $425/mo vs Converge's flat $49/mo.
Intercom Plans & Pricing
Essential
$29/seat/mo
- • Shared inbox
- • Basic automation
- • Help center
⚠️ AI resolutions cost $0.99 each, annual billing required
Advanced Comparable
$85/seat/mo
- • Fin AI Agent
- • Workflows
- • Multiple inboxes
⚠️ AI resolutions $0.99 each, WhatsApp per-conversation fees, annual billing required
Expert
$132/seat/mo
- • Workload management
- • Custom roles
- • SSO
⚠️ AI resolutions $0.99 each, custom bots extra, annual billing required
Cost Comparison: Intercom vs Converge
Comparing Advanced (Plus $0.99 per Fin AI resolution and WhatsApp per-conversation fees)
| Team Size | Intercom/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $3,060 | $588 | $2,472 |
| 5 agents | $5,100 | $588 | $4,512 |
| 10 agents | $10,200 | $588 | $9,612 |
See full Intercom vs Converge comparison →
Intercom Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is Intercom Worth the Price?
Intercom's strength is fin ai agent that autonomously resolves customer queries. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $4,512/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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