Customer Support for Ghost Kitchens

Ghost kitchens operate in a delivery-only environment where customer satisfaction depends entirely on digital communication and order accuracy. Without the face-to-face interaction of traditional restaurants, virtual brands must excel at WhatsApp and Messenger support to build customer loyalty and resolve issues quickly.

Modern food delivery customers expect instant responses to order questions, delivery updates, and quality concerns through their preferred messaging platforms, making unified communication essential for ghost kitchen success.

Converge empowers ghost kitchens to deliver exceptional customer service through WhatsApp, Messenger, and live chat from one unified platform for just $49/month. Your team can efficiently handle order modifications, delivery tracking, and quality concerns while building the digital relationships that drive repeat orders.

Whether customers message via WhatsApp about delivery delays, use Messenger for order changes, or contact live chat about quality issues, Converge ensures consistent, responsive service that builds trust in your virtual brand. The platform's real-time capabilities are perfect for the fast-paced nature of food delivery customer service.