Workflow Automation
Converge Team
Automating repetitive support tasks and processes
Understanding Workflow Automation
Workflow Automation is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, workflow automation plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective workflow automation in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing