Support Team
Converge Team
A group of agents responsible for customer support operations
Understanding Support Team
Support Team is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, support team plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective support team in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing