Segmentation
Converge Team
Dividing customers into groups based on shared characteristics
Understanding Segmentation
Segmentation is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, segmentation plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective segmentation in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing