Round Robin
Converge Team
A routing method that distributes tickets evenly among available agents
Understanding Round Robin
Round Robin is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, round robin plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective round robin in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing