Customer Lifecycle
Converge Team
The stages a customer goes through from awareness to loyalty
Understanding Customer Lifecycle
Customer Lifecycle is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, customer lifecycle plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective customer lifecycle in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing