Customer Journey
Converge Team
The complete experience a customer has with a company over time
Understanding Customer Journey
Customer Journey is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, customer journey plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective customer journey in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing