Conversational Support
Converge Team
Support delivered through natural, chat-based conversations
Understanding Conversational Support
Conversational Support is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, conversational support plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective conversational support in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing