Why is 24-Hour Window important in customer support?

24-Hour Window is important in customer support because it helps teams deliver better service, improve response times, and maintain consistency across channels. Understanding 24-hour window enables support teams to communicate more effectively and implement industry best practices.

How does 24-Hour Window relate to unified inbox software?

In unified inbox platforms like Converge, 24-hour window plays a key role in managing customer conversations across WhatsApp, Telegram, Instagram, Messenger, and other channels. A proper understanding of 24-hour window helps teams configure their support workflows effectively.

What is 24-Hour Window? | Customer Support Glossary

24-Hour Window

Converge Team

• Updated January 26, 2026

WhatsApp's rule allowing free-form replies within 24 hours of customer message

Understanding 24-Hour Window

24-Hour Window is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.

In modern customer support, 24-hour window plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.

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How Converge Helps

Converge provides tools for effective 24-hour window in your support operations.

✓ Unified inbox for all channels
✓ Team collaboration features
✓ $49/month flat pricing

24-Hour Window

Understanding 24-Hour Window

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How Converge Helps

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