Kayako vs Sprinklr

Kayako and Sprinklr address different aspects of customer engagement. Kayako provides a unified customer service platform with multi-channel support and customer journey tracking, while Sprinklr focuses on social media management and enterprise customer experience orchestration.

Kayako emphasizes customer context and conversation history across channels, whereas Sprinklr specializes in social listening, content management, and brand monitoring at enterprise scale.

Kayako's strength lies in its unified customer view, providing complete conversation history across email, live chat, phone, and social channels. It offers robust automation, SLA management, and customer satisfaction tracking with intuitive reporting.

Sprinklr delivers comprehensive social customer experience management with advanced social listening, content planning, community management, and AI-powered sentiment analysis. It excels in managing multiple brands and complex social media strategies.

Kayako focuses on traditional customer service excellence with modern multi-channel capabilities, while Sprinklr emphasizes social-first customer experience management with enterprise-scale operations and analytics.

Kayako offers tiered pricing starting at $15/agent/month for their Inbox plan, with Growth at $25 and Scale at $35 per agent monthly. Their pricing includes most core features without significant add-on costs.

Sprinklr operates on enterprise custom pricing, typically starting at $15,000+ annually with costs varying based on social accounts, users, and feature requirements. Implementation and professional services are additional expenses.

Kayako provides more accessible pricing for small to medium businesses, while Sprinklr's investment reflects its comprehensive enterprise social media management capabilities.

Choose Kayako if you need unified customer service with strong conversation tracking and multi-channel support at a reasonable price. Choose Sprinklr if you require comprehensive social media management with enterprise-grade analytics and multi-brand capabilities.

Choose Kayako if: You need comprehensive customer service with unified conversation tracking across multiple channels and want reasonable per-agent pricing with strong automation features.

Choose Sprinklr if: You're managing enterprise-level social media operations across multiple brands and need sophisticated social listening and customer experience analytics.

For businesses seeking essential customer support without the complexity of enterprise platforms, Converge provides an excellent value at $49/month flat rate – offering core customer communication features without per-agent fees or enterprise complexity.