Helpshift vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | Whelp |
|---|---|---|
| Starting Price | From $150/mo | From $79/seat/mo |
| Best For | Mobile apps needing in-app customer support | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Native in-app messaging SDK for mobile apps | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | N/A |
Helpshift and Whelp represent two different approaches to customer support. Helpshift specializes in mobile-first customer service with in-app messaging, while Whelp focuses on omnichannel communication with social media integration.
The choice between them often depends on whether you prioritize mobile app support or comprehensive social media management.
Feature Comparison
Helpshift excels at in-app messaging, push notifications, and mobile SDK integration. Their platform is built specifically for mobile-first businesses with features like automated issue resolution and rich media support.
Whelp offers broader channel coverage including WhatsApp, Instagram, Facebook, and traditional channels. Their strength lies in unified inbox management and social media automation tools.
Helpshift's mobile focus makes it ideal for app-based businesses, while Whelp's social media strength suits brands with active social presence.
Pricing Comparison
Helpshift uses custom pricing based on your specific needs and scale, which can be expensive for smaller teams but offers enterprise-grade features. With a G2 rating of 4.3/5, users appreciate the functionality despite the cost.
Whelp starts free and scales to custom pricing, making it accessible for small businesses. However, it lacks G2 reviews, making it harder to assess user satisfaction.
For predictable costs, Whelp's transparent pricing beats Helpshift's custom model.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Helpshift if you need robust mobile app support and don't mind custom pricing. Choose Whelp if you want affordable omnichannel support with strong social media capabilities.
Choose Helpshift if: You're a mobile-first business needing advanced in-app support and can justify custom pricing for specialized features.
Choose Whelp if: You need affordable omnichannel support with strong social media integration and prefer transparent pricing.
Consider Converge as an alternative at $49/month flat rate - offering predictable pricing with comprehensive customer support features without per-agent fees.
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