Gladly vs HappyFox
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | HappyFox |
|---|---|---|
| Starting Price | From $180/seat/mo | From $49/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | IT teams and businesses requiring asset management with traditional support |
| Standout Feature | Unified customer timeline showing all interactions across channels | Integrated asset management for IT support |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.4 |
Gladly and HappyFox serve customer support teams with different philosophies and price points. Gladly focuses on premium, conversation-centric support for enterprises, while HappyFox offers comprehensive helpdesk functionality with more moderate pricing.
Both platforms provide solid G2 ratings, but their approaches to customer support and pricing structures appeal to different market segments.
Feature Comparison
Gladly's person-centric platform unifies customer interactions into continuous conversations, providing agents with complete context across all touchpoints. This approach eliminates ticket silos but requires workflow changes.
HappyFox offers a full-featured helpdesk with ticket management, automation, knowledge base, and reporting. Its traditional approach includes modern enhancements while maintaining familiar support workflows.
Gladly innovates on conversation continuity, while HappyFox provides comprehensive functionality within established helpdesk patterns.
Pricing Comparison
Gladly's $180-$210 per user monthly pricing targets enterprises with substantial support budgets and complex requirements.
HappyFox's $29-$69 per agent monthly pricing offers better accessibility for growing businesses. A 10-agent team would pay $290-$690 monthly with HappyFox versus $1,800-$2,100 with Gladly.
This 3-6x price difference makes HappyFox attractive for teams wanting comprehensive features without enterprise-level investment.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Verdict
Choose Gladly if you need cutting-edge conversation management and can justify premium pricing. Choose HappyFox if you want comprehensive helpdesk features with balanced pricing.
Choose Gladly if: You're an enterprise prioritizing conversation continuity, have budget for premium features, and want to lead in customer experience innovation.
Choose HappyFox if: You need comprehensive helpdesk functionality, want balanced pricing, or prefer traditional workflows with modern enhancements.
Alternative: Consider Converge at $49/month flat rate for teams seeking customer support without per-agent fees or enterprise overhead.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all HappyFox comparisons.