Freshdesk vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Freshdesk | Whelp |
|---|---|---|
| Starting Price | From $79/seat/mo | From $79/seat/mo |
| Best For | Mid-sized businesses needing traditional helpdesk with automation | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Freddy AI for automated ticket classification and responses | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | N/A |
Freshdesk and Whelp represent two different generations of customer support platforms. Freshdesk is an established traditional helpdesk with a G2 rating of 4.4/5, while Whelp is a newer omnichannel platform focusing on modern customer engagement.
This comparison examines their pricing models, feature sets, and ideal use cases to help you choose the right platform for your team.
Feature Comparison
Freshdesk excels as a traditional helpdesk with robust ticketing systems and established workflows. Its free tier makes it accessible for small teams, though the interface feels dated compared to modern alternatives.
Whelp takes an omnichannel approach with AI-powered features for modern customer engagement. As a newer platform, it offers contemporary design and functionality but lacks the extensive user reviews and proven track record of Freshdesk.
The choice depends on whether you prioritize proven traditional helpdesk features or modern omnichannel capabilities with AI integration.
Pricing Comparison
Freshdesk uses per-agent pricing from $0-$79/agent/month, making costs predictable but potentially expensive for larger teams. The free tier provides good value for small operations.
Whelp offers more flexible pricing starting at $0 with custom pricing options, making it potentially more affordable for growing teams that need to scale without per-agent fees.
For larger teams, Whelp's pricing model may offer significant savings compared to Freshdesk's per-agent structure.
Freshdesk
Pros
- ✓ Mature platform with proven reliability
- ✓ Strong automation and workflow capabilities
- ✓ Good integration ecosystem
Cons
- ✗ Messaging channels require add-ons
- ✗ Interface can feel dated
- ✗ Complex setup for multi-channel
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Freshdesk if you need a proven traditional helpdesk with strong ticketing capabilities and don't mind the dated UI. Choose Whelp if you want modern omnichannel features with AI capabilities and can work with a newer platform that has limited reviews.
Choose Freshdesk if: You need proven traditional helpdesk functionality, value the free tier, and can work with a dated but functional interface.
Choose Whelp if: You want modern omnichannel features with AI capabilities, prefer flexible pricing, and are comfortable with a newer platform.
Alternative consideration: Converge offers up to 15 agents for a flat $49/month, providing predictable costs without per-agent fees for teams looking for straightforward pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Freshdesk comparisons and all Whelp comparisons.