Comm100 vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | Comm100 | Gladly |
|---|---|---|
| Starting Price | From $69/seat/mo | From $180/seat/mo |
| Best For | Large enterprises needing comprehensive omnichannel support | Enterprise brands wanting people-centered customer service |
| Standout Feature | Comprehensive social media monitoring and engagement | Unified customer timeline showing all interactions across channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3 | 4.7/5 |
Comm100 and Gladly represent different philosophies in customer support software. Comm100 offers comprehensive omnichannel support with traditional ticketing at accessible pricing, while Gladly reimagines customer service with conversation-centric management at premium rates.
The decision hinges on whether you prefer Comm100's proven, cost-effective approach or Gladly's innovative but expensive conversation management system.
Feature Comparison
Comm100 provides full omnichannel support including live chat, email, voice, and social media with traditional ticket-based workflows. It offers strong automation features, knowledge base integration, and customizable chat widgets.
Gladly eliminates tickets entirely, creating continuous conversation threads that span all channels. Every customer interaction becomes part of one unified timeline, providing complete context for every support interaction.
Comm100 excels for teams wanting comprehensive features with familiar workflows, while Gladly transforms how support teams think about customer relationships.
Pricing Comparison
The pricing difference is substantial: Comm100 ranges from free to $80 per agent monthly, while Gladly costs $180-$210 per user monthly. For a 5-agent team, Comm100 costs $0-$400 monthly versus Gladly's $900-$1,050.
Comm100's free tier and reasonable scaling make it accessible for growing businesses, while Gladly's premium pricing targets enterprises with substantial support budgets and complex customer relationships.
Comm100
Pros
- ✓ Comprehensive feature set
- ✓ Good social media integration
- ✓ Strong analytics
Cons
- ✗ Expensive per-agent pricing
- ✗ Complex setup process
- ✗ Limited WhatsApp integration
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
Choose Comm100 if you want comprehensive omnichannel support with traditional workflows at reasonable pricing. Choose Gladly if you're willing to invest in revolutionary conversation management and unified customer timelines.
Choose Comm100 if: You need comprehensive omnichannel support, prefer traditional ticketing workflows, or want predictable, affordable pricing.
Choose Gladly if: You want to revolutionize customer conversations, handle high-value relationships, and can justify the premium investment for advanced conversation management.
Consider Converge at $49/month flat rate if you want modern support features without Comm100's per-agent scaling or Gladly's premium conversation management costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Comm100 comparisons and all Gladly comparisons.