CM.com vs Helpshift
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Helpshift |
|---|---|---|
| Starting Price | From $83/seat/mo | From $150/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Mobile apps needing in-app customer support |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Native in-app messaging SDK for mobile apps |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.3/5 |
CM.com and Helpshift represent two different approaches to customer support. CM.com offers a comprehensive communication platform with flexible pricing from free to custom enterprise plans, while Helpshift focuses on AI-powered customer service with custom pricing structures.
With CM.com earning a 4.7/5 G2 rating compared to Helpshift's 4.3/5, both platforms have proven track records, but serve different business needs and scales.
Feature Comparison
CM.com excels in omnichannel communication with strong SMS, email, and voice capabilities, making it ideal for businesses prioritizing direct customer outreach. The platform's strength lies in its unified communication approach across multiple channels.
Helpshift specializes in AI-driven customer support with advanced automation features, in-app messaging, and sophisticated ticket routing. Its focus on mobile-first support makes it particularly strong for app-based businesses.
The key difference is CM.com's broader communication focus versus Helpshift's specialized customer service automation.
Pricing Comparison
CM.com offers transparent pricing starting with free plans and scaling to custom enterprise solutions, making it accessible for businesses of all sizes. This flexibility allows teams to start small and grow their usage organically.
Helpshift uses custom pricing models, which can provide better value for large enterprises but lacks transparency for smaller teams evaluating costs upfront. This approach works well for organizations with specific requirements and dedicated budgets.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Verdict
Choose CM.com if you need flexible pricing options starting from free plans and want a platform with higher user satisfaction ratings. Choose Helpshift if you require enterprise-grade AI capabilities and prefer custom pricing tailored to your specific needs.
Choose CM.com if: You want transparent pricing starting from free, need strong omnichannel communication, and prefer a platform with proven user satisfaction (4.7/5 G2 rating).
Choose Helpshift if: You need advanced AI-powered automation, specialize in mobile app support, and have the budget for custom enterprise pricing.
Alternative: Consider Converge at $49/month flat rate for a simple, affordable solution that combines essential features without per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Helpshift comparisons.