Acquire vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Whelp |
|---|---|---|
| Starting Price | From $500/mo | From $79/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Video calling and cobrowsing for technical support | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | N/A |
Acquire and Whelp both target the customer engagement space but with fundamentally different approaches. Acquire emphasizes video-first customer interactions and co-browsing capabilities, while Whelp focuses on messaging-centric communication through social media channels and WhatsApp Business integration.
This comparison explores how these platforms serve different customer interaction preferences and business models.
Feature Comparison
Acquire's standout feature is its video-first approach, offering HD video chat, screen sharing, co-browsing, and document sharing within customer conversations. This makes it ideal for technical support, sales demonstrations, and complex problem-solving scenarios.
Whelp excels in messaging automation with WhatsApp Business API, Instagram Direct Messages, Facebook Messenger integration, and intelligent chatbot routing. Its strength lies in managing high-volume messaging across social platforms.
Both platforms offer mobile apps, but Acquire focuses on video call quality and screen sharing, while Whelp optimizes for quick message responses and social media management.
Pricing Comparison
Acquire typically starts around $500/month for small teams, with pricing based on concurrent video sessions and advanced features. Video infrastructure and co-browsing capabilities justify the premium pricing.
Whelp offers more accessible pricing starting around $39/month per user, with additional costs for WhatsApp Business API usage. The pricing model is more predictable for messaging-focused teams.
Consider your interaction volume and complexity when comparing costs - video sessions are more expensive to maintain than text-based messaging.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Acquire if you need video chat, screen sharing, and co-browsing for complex customer interactions. Choose Whelp if you prioritize messaging channels, social media integration, and modern omnichannel communication workflows.
Choose Acquire if: You need video chat capabilities, screen sharing for technical support, or handle complex visual customer interactions requiring co-browsing.
Choose Whelp if: You prioritize messaging efficiency, social media channel management, or need WhatsApp Business integration for customer communication.
For teams seeking balanced functionality without premium video features, Converge offers comprehensive customer communication at $49/month flat rate, eliminating per-agent costs while covering essential messaging needs.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Whelp comparisons.