Acquire vs MessageBird (Bird)
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | MessageBird (Bird) |
|---|---|---|
| Starting Price | From $500/mo | From $30/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Large enterprises with complex communication needs |
| Standout Feature | Video calling and cobrowsing for technical support | Global SMS delivery network |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.2 |
Acquire and MessageBird represent two distinct approaches to customer engagement. Acquire focuses on live chat and co-browsing capabilities, while MessageBird offers a comprehensive communications platform with global reach.
MessageBird's strength lies in its omnichannel messaging infrastructure, supporting SMS, WhatsApp, and voice across 200+ countries. Acquire specializes in real-time customer support with advanced screen sharing and video chat features.
Feature Comparison
Acquire excels in visual support tools, offering co-browsing, screen sharing, and video chat that enable agents to guide customers through complex processes. Its strength is in high-touch, consultative support scenarios.
MessageBird provides robust messaging infrastructure with WhatsApp Business API, SMS delivery across 200+ countries, and voice capabilities. It's built for scale with enterprise-grade reliability and compliance features.
The key difference: Acquire optimizes for support quality through visual tools, while MessageBird optimizes for messaging reach and reliability across global markets.
Pricing Comparison
Acquire uses per-agent pricing starting around $500/month for basic plans, with costs scaling based on features and agent count. Enterprise pricing requires custom quotes.
MessageBird operates on usage-based pricing for messages, calls, and API requests, making it cost-effective for high-volume messaging but potentially expensive for small teams with low usage.
Consider your usage patterns: Acquire suits teams needing predictable per-agent costs, while MessageBird works better for variable messaging volumes.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
MessageBird (Bird)
Pros
- ✓ Strong global SMS delivery
- ✓ Comprehensive API documentation
- ✓ Good WhatsApp Business integration
Cons
- ✗ Complex pricing with hidden costs
- ✗ Limited customization options
- ✗ Steep learning curve
Verdict
Choose Acquire if you need advanced co-browsing, screen sharing, and real-time support features for complex customer interactions. Choose MessageBird if you require global messaging infrastructure with extensive channel coverage and developer-friendly APIs.
Choose Acquire if: You need advanced co-browsing and visual support tools for complex customer interactions, and can justify the higher per-agent costs.
Choose MessageBird if: You require global messaging infrastructure, omnichannel reach, and have high message volumes that justify usage-based pricing.
For teams seeking a cost-effective alternative with solid customer support features, consider Converge at $49/month flat rate - offering essential support tools without the complexity or high costs of enterprise platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all MessageBird (Bird) comparisons.