Acquire vs Intercom
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | Intercom |
|---|---|---|
| Starting Price | From $500/mo | From $85/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Well-funded SaaS companies wanting AI-first customer service |
| Standout Feature | Video calling and cobrowsing for technical support | Fin AI Agent that autonomously resolves customer queries |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.5/5 |
Acquire ($25/agent to Custom pricing, G2 4.4) and Intercom ($29-$132/seat, G2 4.5) are both customer engagement platforms with different specializations. Acquire focuses on visual support with video chat and co-browsing capabilities, while Intercom emphasizes conversational marketing and automation.
Both platforms serve businesses looking to enhance customer communication, but they excel in different types of customer interactions.
Feature Comparison
Acquire's standout feature is its visual support capabilities, including video chat, co-browsing, and screen sharing. These tools excel for technical support, sales demos, and complex problem resolution that benefits from visual interaction.
Intercom focuses on conversational marketing with advanced bot builder, product tours, and sophisticated customer journey automation. Its Resolution Bot and Custom Actions provide powerful self-service capabilities.
Both platforms offer omnichannel support, but Acquire emphasizes real-time visual assistance while Intercom prioritizes automated conversations and marketing workflows.
Pricing Comparison
Acquire starts at $25/agent/month with custom enterprise pricing for advanced features. The visual support capabilities justify the cost for teams needing these specialized tools.
Intercom's $29-$132/seat pricing scales with feature complexity. Advanced conversational marketing features require higher-tier plans, making costs escalate with team growth.
For teams prioritizing visual support, Acquire offers better value, while Intercom's pricing reflects its comprehensive marketing automation capabilities.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
Intercom
Pros
- ✓ Fin AI Agent resolves queries autonomously
- ✓ Beautiful, modern interface design
- ✓ Strong product tour and onboarding features
Cons
- ✗ Premium pricing, especially with AI usage
- ✗ Complex pricing structure
- ✗ Per-resolution AI fees add up
Verdict
Choose Acquire if you need visual support capabilities like video chat and co-browsing for complex customer issues. Choose Intercom if conversational marketing and advanced automation are your priorities.
Choose Acquire if: You need video chat, co-browsing, and visual support capabilities for technical support or complex sales processes.
Choose Intercom if: Conversational marketing, advanced automation, and customer journey orchestration are your primary needs.
Consider Converge at $49/month flat rate with up to 15 agents as an alternative that combines essential features without specialized visual tools or complex marketing automation.
Looking for more options? Browse all 750+ platform comparisons, or see all Acquire comparisons and all Intercom comparisons.