Acquire vs Helpshift

Acquire focuses on digital customer engagement with visual support capabilities, while Helpshift specializes in mobile-first customer service with AI-powered automation and in-app messaging.

These platforms serve different primary use cases: Acquire targets businesses needing rich visual support interactions, while Helpshift is designed specifically for mobile app developers and SaaS companies requiring seamless in-app customer service experiences.

Acquire's primary strength is visual customer engagement, offering co-browsing, screen sharing, video chat, and real-time assistance tools. It includes basic chatbot functionality and knowledge base features, but the focus remains on human-assisted visual support.

Helpshift excels in mobile-first customer service with sophisticated in-app messaging, AI-powered chatbots, automated issue resolution, and seamless SDK integration. It features advanced analytics, smart routing, and proactive customer engagement tools specifically designed for digital products.

The core difference lies in deployment context: Acquire works best for web-based visual support scenarios, while Helpshift is optimized for embedded customer service within mobile apps and web applications.

Acquire typically starts around $500/month per agent with higher costs for advanced visual features and enterprise capabilities. The pricing reflects its premium positioning in the visual engagement market.

Helpshift uses a different model, often pricing based on monthly active users (MAU) or conversation volume rather than agent seats, starting from approximately $150/month for small implementations. This can be more cost-effective for companies with high automation rates.

Consider your support model: if you need many human agents, Acquire's per-agent pricing can become expensive, while Helpshift's usage-based model may be more economical for automated, high-volume scenarios.

Choose Acquire if you need visual support tools like co-browsing and video chat for complex customer interactions. Choose Helpshift if you're a mobile app or SaaS company needing AI-powered in-app support with strong automation capabilities.

Choose Acquire if: You handle complex technical support requiring visual assistance, need screen sharing capabilities, or your business model benefits from face-to-face customer interactions.

Choose Helpshift if: You're building mobile apps or SaaS products, need in-app customer service integration, or want AI-powered automation to handle high support volumes efficiently.

For teams seeking straightforward customer communication without specialized mobile SDKs or premium visual features, Converge at $49/month flat rate offers essential support functionality at a predictable cost.