Acquire vs CM.com
Converge Team
Side-by-side comparison for 2026
| Feature | Acquire | CM.com |
|---|---|---|
| Starting Price | From $500/mo | From $83/seat/mo |
| Best For | Teams needing video support and screen sharing capabilities | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities |
| Standout Feature | Video calling and cobrowsing for technical support | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.7/5 |
Acquire and CM.com serve different segments of the customer communication market. Acquire offers specialized customer engagement tools with pricing from $25 per agent monthly to custom enterprise plans, while CM.com provides a broader communication platform ranging from free to custom pricing.
Both platforms maintain solid G2 ratings at 4.4/5 for Acquire and 4.7/5 for CM.com, but they approach customer communication with fundamentally different philosophies and feature sets.
Feature Comparison
Acquire specializes in advanced customer engagement tools, offering unique features like co-browsing, screen sharing, video chat, and voice calls directly within the chat interface. Their strength lies in high-touch customer interactions and complex problem resolution.
CM.com provides a comprehensive communication infrastructure that extends far beyond chat, including SMS campaigns, WhatsApp Business API, voice calls, and email marketing. They excel in omnichannel customer journey orchestration.
The core difference: Acquire enhances the depth of individual customer interactions, while CM.com manages the breadth of communication across all channels and touchpoints.
Pricing Comparison
Acquire's $25 per agent monthly pricing is transparent and includes their specialized engagement tools like co-browsing and video chat. Custom enterprise pricing adds advanced features like SSO and dedicated support.
CM.com's free tier provides excellent entry-level access, with custom enterprise pricing that scales based on communication volume and channels used. Their pricing flexibility accommodates both small teams and large enterprises.
Acquire
Pros
- ✓ Video calling capabilities
- ✓ Screen sharing and cobrowsing
- ✓ Good mobile SDK
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited social media integration
- ✗ Complex interface
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Verdict
Choose Acquire if you need specialized customer engagement tools like co-browsing and video chat with predictable per-agent pricing. Choose CM.com if you require comprehensive multi-channel communication including SMS, WhatsApp, and voice capabilities.
Choose Acquire if: You need specialized engagement tools like co-browsing and video chat, handle complex customer issues requiring high-touch support, or want predictable per-agent pricing with advanced features included.
Choose CM.com if: You need SMS, WhatsApp, or voice alongside chat, want flexible pricing starting from free, or require comprehensive communication analytics across multiple channels.
Consider Converge at $49/month flat rate as an alternative that offers modern chat features with predictable pricing, especially if you want advanced capabilities without the complexity of specialized engagement tools or enterprise communication suites.
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