Freshchat Pricing in 2026
Converge Team
Complete breakdown of Freshchat plans, costs, and what you get at each tier.
Quick Take
Freshchat charges $49/agent/month for Pro. A 5-person team pays $245/mo vs Converge's flat $49/mo.
Freshchat Plans & Pricing
Free
$0
- • Up to 10 agents
- • Basic live chat
- • Email support
⚠️ Limited features, no advanced channels
Growth
$19/agent/month
- • WhatsApp & Messenger
- • Real-time dashboards
- • Up to 2000 bot sessions/month
⚠️ Annual billing required, bot sessions capped
Pro Comparable
$49/agent/month
- • WhatsApp Business
- • Custom dashboards
- • Advanced routing
- +1 more features
⚠️ Annual billing required, bot sessions capped
Enterprise
$79/agent/month
- • Skills-based assignments
- • Enhanced security
- • Up to 5000 bot sessions/month
⚠️ Annual billing required, custom pricing may apply
Cost Comparison: Freshchat vs Converge
Comparing Pro
| Team Size | Freshchat/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $1,764 | $588 | $1,176 |
| 5 agents | $2,940 | $588 | $2,352 |
| 10 agents | $5,880 | $588 | $5,292 |
See full Freshchat vs Converge comparison →
Freshchat Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is Freshchat Worth the Price?
Freshchat's strength is deep integration with freshworks crm and helpdesk. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $2,352/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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